My Wallet. Click Payment Method. Click Add Credit or Debit Card. Enter your billing Learn how to add, edit, and delete your credit card info on file. Add, edit, or delete the payment method used for AOL products and service right from Just think of this as the anniversary of when you joined the AOL family! You can check your AOL payment history without leaving your computer. Just make sure you sign in with your Primary username, because only this name can access your online billing statement for an AOL service.
Processing delay - If you use a Visa, Mastercard, Discover debit, checking account or savings account to pay for your AOL service, charges can take up to 14 days to process depending on your bank.
Your billing statement provides a detailed breakdown of the subscription fee, including benefits, required government taxes, and any additional fees. State and local taxes and fees are based on the address where you get your service.
They are different in each state, and they can also vary between cities within some states. If you're on the hourly AOL plan , free minutes are the monthly free time you get with the membership fee. You have to use these minutes within the billing period or else you'll lose them. They won't carry over to the next billing period. Sign in to My Account to check your available credits.
Your monthly free time is credited to your account on your billing date at approximately 10AM ET. If your account status is Past Due, unfortunately, you missed a payment to your account. Your next bill will include the past due month along with the amount due for your current billing cycle.
You can fix this by updating your payment information online or by contacting a Member Services representative. If your account status box shows Pending Cancellation, it means you placed a request to cancel your AOL account.
Account Management — Updated Oct 18, [like count]. MyBenefits — Updated Apr 30, [like count]. MyBenefits — Updated Jul 10, [like count]. System Mechanic — Updated Sep 2, [like count]. Account Management — Updated Sep 15, [like count]. Tech Fortress — Updated Jun 18, [like count]. When you sign off AOL, only your billed time will be displayed. That would be silly. Your bill reflects only the time you spent in paid areas.
Go to My Account to see a detailed breakdown of your bill. The free time included in the AOL hourly membership plan must be used within the given billing period.
Unused free minutes are not carried over to the next monthly billing period. Most likely, the extra charges are for one of the following three reasons:. We offer most of our premium services with a monthly or yearly subscription. We answer to a higher calling — the phone company. Looks like someone is a VIP! Some organizations, such as the AARP, keep certain areas of their websites private and charge a membership fee to use these special features.
You can see all of your Premium Service charges at My Account. We list each Premium Service as a separate item on your bill. Even though Premium Service subscriptions are listed separately on any multiple charges for the same Premium Service will be added up and presented as a single charge on your credit card statement.
State and local taxes and fees are based on the address where you get your service. They are different in each state, and they can also vary between cities within some states.
Several states and localities charge sales taxes, telecommunications taxes and other taxes and fees for certain telecommunications services, which include AOL Call Alert and AOL Voicemail. Every state and city is different, and each place taxes differently. Does your monthly billing statement look like a jumbled mess of numbers? First of all, you should know we charge for AOL services one month in advance and bill you on your billing date, which is the monthly anniversary of when you started subscribing to AOL.
That means if your billing date is Mar. Is the list of numbers still not making sense? Here are some of the charges you might be seeing on your bill:. You can surf the web as often as you want and connect via nationwide AOL access phone numbers.
If you subscribe to a different AOL plan, you might be subject to hourly fees if you use more minutes than your specified monthly amount. Some special promotions include a limited amount of AOL access, no matter what type of connection you use. Because we answer to a higher authority — the phone company — all AOL plans are subject to communication surcharges. If you use a long-distance access phone number for your dial-up service, the long-distance charge will appear on your phone bill.
Your fee is a flat monthly rate. Your session begins at the Checking Password screen during the sign-on process and ends when you see the Good-bye screen. We bill in one-minute increments. For example, a session lasting 11 minutes and 15 seconds will be calculated as 12 minutes. We charge each session separately to your account. You can view your online activity at any time by going to My Account. Wondering why there are more AOL charges on your statement than usual?
The most common reason for this is because a credit card has been updated for example, from gold to platinum and we were not notified about it. Even though this program is no longer available, it allowed a member to take an existing secondary Username and use it to create a separate AOL account. This made it easy for someone to create and lose track of a new account.
Sometimes a second account might have been created due to a misunderstanding in the registration process or when you created a secondary Username. For example, if you upgraded to a new version of the AOL software, a new AOL account may have been inadvertently created. Have you noticed something a little off about your most recent AOL bill? It could be due to one of the two reasons below. Sometimes a monthly fee for your AOL service might not have been processed yet.
The most common reason why this might happen is if a credit card has been updated or changed, such as from a gold card to a platinum card or something like that. When this happens, the charge for the last month of service will post in the current month along with your current billing.
To help prevent this issue from happening, please be sure to sign on to My Account with your master username and immediately update your billing information whenever it changes. We recommend you update your billing information any time it changes, to avoid any issues like this one with your AOL account. To view or update your billing information, sign on to My Account with your master Username, password and answer to your Account Security Question.
Below are some examples of what a payment failure notification might look like, but they may not be exact matches:. In the notification window, click on the Update Now or Sign on with your master screen name button to take you to your online account information.
Close the window and start using your AOL software again. The payment failure nightmare is over. This notification appears because you have a temporary billing block on your AOL account. To unblock your account, you need to confirm and authorize your payment method for an electronic fund transfer EFT. Click I Accept. You should now be able to use the AOL service without any interruptions.
Some pop-ups are mere annoyances, while others can do some serious damage. Fortunately, there are some solutions to these problem pop-ups. After trying the first solution, check if you are still receiving the billing pop-ups.
If you are, keep using the suggested solutions below until the darn thing goes away. You will also need to know which version of Microsoft Windows is installed on your computer. But if you think you might actually be missing payment info or have fallen behind on payments, verify the legitimacy of the pop-up by closing the pop-up, opening a new browser window and going to My Account.
Once you sign in, you should receive an alert at the top of the page if something really is wrong with your account.
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