The delivery charges for your order are calculated in accordance with our delivery rates as set out on our site, and are shown separately on the order confirmation.
For UK orders: our aim is to despatch your order the next working day. The standard delivery within the UK is a 24 hour service sent via FedEx, so orders should be with you within 3 to 4 working days. For orders within the European Union: our aim is to despatch your order the next working day. Please allow working days for delivery. For international orders outside the European Union: our aim is to despatch your order the next working day. Please allow up to 7 working days for delivery.
All delivery times quoted are estimates based on availability, delivery companies, weather conditions etc. Delivery will be made as soon as possible after your order is accepted and in any event within thirty days of the order being accepted. If items on your order are out of stock, we will inform you. We can despatch any available items immediately, so please let us know. The refund will be made as soon as possible and in any event within 28 days of your order. You will receive an email notification when your order is received.
If you supply a mobile telephone number, you will also receive a text when your order is despatched. We are currently unable to offer an online tracking facility to allow you to view the progress of your order.
We are working to enable this feature for the future. We are happy to exchange or refund unwanted items that are returned to us within 21 days, provided they are in perfect condition.
You should find a returns label included with your order which you can affix to the parcel. Please enclose a letter specifying, in as much detail as possible, which items you require in exchange and giving your order number and contact details, including a telephone number at which you can be reached during the day.
For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items. Should you receive any items that you did not order, or that prove to be faulty, you should use the returns label included with your order to affix to the parcel.
Please enclose a letter specifying, with as much detail as possible, how you wish the situation to be resolved - for example, if you require a replacement or a refund - and giving your order number and contact details, including a telephone number at which you can be reached during the day. In the case of goods that were faulty or damaged when despatched, your postal costs will be refunded to you.
Please see our full terms and conditions of sale for more detail. If your complaint is in relation to products or services purchased online from 15 February you can access the Online Dispute Resolution Platform ODR Platform here. It is specifically designed to help customers resident in the European Union EU who have a complaint about goods or services bought online from traders established in the EU. You can submit your complaint online through the ODR platform in any of the official languages of the EU.
Is that the same Anna who used to do the repairs at Alpkit in Hathersage? If so, she's a magician! Eoin Keith IRL has won the Montane Spine Race in a time of 92hrs 40mins, crossing the line in the early hours of the morning with a lead over his closest rivals of several hours.
Paramo repairs. New Topic Reply to Topic. This topic has been archived, and won't accept reply postings. DaveHK 16 Aug Can anyone recommend somewhere to get a zip replaced on Paramo salopettes? In reply to nickcj: Cheers, sent them an email. Andypeak 16 Aug In reply to DaveHK: Cotswolds have started to do a repair and care service. Trangia 16 Aug In reply to Andypeak: Are there any tailors in your town?
Post edited at Tringa 16 Aug Dave Post edited at Forester3 16 Aug In reply to DaveHK: Okay. Please note that as this platform will ultimately re-direct your complaint to the Financial Ombudsman Service, you may prefer to contact us directly in the first instance about your complaint using the contact details noted above.
We guarantee everything we make. The guarantee only applies to the original garment owner when registered within 3 months of purchase and is non-transferable. You can register your garment by filling in your details on the swingtag card or online here.
All our garments are manufactured to meet our extremely high quality and performance standards. However, even the most cared-for garments eventually show signs of wear and tear. Accidents happen, moving parts wear out and fabrics fade with time and use.
General wear and tear or accidental damage is not covered by the guarantee but even these garments can be repaired for a reasonable cost. As an example of the expected lifetime of a product, garments owned by professional outdoor teams will be used virtually every day and will wear at a quicker rate than a garment used only at the weekends.
We would expect that any manufacturing defect or component failures would become apparent within a period of 3 years for such frequent and regular professional use.
The guarantee is limited to the repair of the garment and excludes consequential loss or damages. We source the highest quality components for use in our garments. However, no component will last forever. Varying levels of use will affect the lifespan of all components. In every case, a fair assessment will be made of the overall level of wear of the individual garment based on the expert knowledge of our workshop team. Each product page provides recommended aftercare information. Washcare instructions are given on the garment washcare label and swingtag.
The following provides general guidance:. The waterproofing is renewable indefinitely with Nikwax aftercare products. Any garment being repaired or modified whether under guarantee or not will have this carried out as part of the process before it is returned to you. Garments can be dried naturally or tumble-dried on a cool setting - if you suffer from static we recommend that you do not tumble dry your base layer garments. Examples of typical charges are listed below:.
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